Busy to balanced

terms + Conditions

Please thoroughly read our Terms and Conditions before finalizing your membership payment.

 

Last Updated and Effective as of June 1, 2019

Contract Virtual Services - Coaching Services

  • 12 Group Life Coaching Sessions

  • 12 Group Yoga Classes

  • 12 Group Energy Healing Sessions

  • 12 Group Nutrition Classes with Registered Dietitian

  • 12 Group Personal Fitness Training/Coaching Sessions

  • Private 1-on-1 Life Design Coaching Session (**if on payment plan**)

Contract Virtual Services - Additional Services

  • Orientation Manual

  • Weekly Life Coaching Workbooks

  • Weekly Life Coaching Audio Trainings

  • Weekly Wellness Team Workbooks

  • Accountability Partnering

  • Private Facebook Group

  • True You Happiness Journal (**if on payment plan**)

TERMS

Welcome to True You Health Solutions, LLC. Our Services are provided to you on the basis of the Terms & Conditions listed below:

   • You accept our Terms by:

       (a) continuing to use our services

       (b) paying for our services; or

       (c) written confirmation that you accept, including by Samcart and/or email.

  • This agreement will begin upon acceptance and will include a minimum of 12.5 hours of coaching. The terms of payment for the Busy to Balanced Program have been agreed to be mapped out as one of the following. 

 

       (a) Program Trial Cost (7 days):  $0 USD

       (b) After 7 Day Trial, if not canceled, you will be billed one of the following ways:

            (i.) 1 Payment of $1,450 USD

            (ii.) 4 Payments of $400 USD

            (iii.) 10 Payments of $175 USD

  • True You Health Solutions, LLC takes payment via credit/debit card (unless otherwise arranged) and invoices will be sent electronically.

  • If there is any payment default, your program will be terminated immediately with a 10 day grace period for reinstatement. 

  • All coaching is to be completed no later than 115 days from the start of this agreement. Upon completion of all coaching hours, this contractual relationship will be reviewed and renewed under discussion with Coach and Client if desired.

  • The services to be provided by the Coach to the Client are in-person coaching and e-coaching, as designed jointly with the Client. Coaching is not advice, therapy, medical assistance or counseling. It may address specific personal projects, business successes, or general conditions in the Client's life or profession.

 

Rescheduling/Late Attendance

  • I value your time and mine so please give me 12 hours notice if you need to reschedule (unless in the event of an emergency.)

  • All sessions that are canceled with less than 12 hours notice will be forfeited unless there was an emergency. Arriving late will result in the length of our session being cut short - please be on time :)

    • Coaching Sessions must be rescheduled within 7 days of cancelation. If Client fails to reschedule within the designated time, the coaching session will be forfeited 

  • (unless previously discussed and worked out with Coach, ex: life event or planned vacation).

Refund Policy

  • I guarantee that the Services I supply to you and will be supplied within a reasonable time; are rendered with due care and skill; fit for the purpose that I advertise, or that you have told me you are acquiring the Services for or for a result which you have 

  • told me you wish the Services achieve unless I consider and disclose that this purpose is not achievable.

  • Please refer to Coach/Client Agreement for product/service expectations. In the event these expectations are not met by both Coach and Client, a refund may be placed. Also, in the event that an unexpected major life event occurs (death in the immediate family, loss of employment, hospitalization, serious injury, etc.) that does not allow the Client to continue the 3-month program, a refund may be placed.

  • If a refund does occur due to a situation listed above, the Client will only be refunded for the remaining coaching sessions left in the program. The Client will not be refunded for past coaching sessions already completed.

 

Confidentiality

  • The Coach promises the Client that all confidential information provided by the Client to the Coach will be kept strictly confidential, and will only be disclosed with the Client’s consent, or as required by law, regulatory body or coaching industry requirements

 

Coaching Relationship

  • Throughout the working relationship, the Coach will engage in direct and personal conversations. The Coach seeks to be honest and straightforward in asking questions and making requests. The Client understands that the power of the coaching relationship is affected by the Client, and the Client agrees to do commit to a powerful coaching relationship. If the Client believes the coaching is not working as desired, the Client will communicate that belief and take action to return the power to the coaching relationship.

Feedback and dispute resolution

  • Your feedback is important to me. I seek to resolve your concerns quickly and effectively. 

  • If you have any feedback or questions, please contact me.

  • If there is a dispute between us, we agree to the following dispute resolution procedure:

      • (a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. We agree to meet in good faith to seek to resolve the dispute by agreement between them.

      • (b) If we cannot agree on how to resolve the dispute, any party may refer the matter to a mediator. The mediator will decide the time and place for mediation. We must attend the mediation recommended by the mediator, in good faith, to seek to resolve the dispute through mediation or other alternative dispute resolution processes.

  • Any attempts made by the parties to resolve a dispute pursuant to this clause shall be without prejudice to any other rights or entitlements of the parties under these Terms, by law or in equity.

 

Acknowledgment and Disclaimer

  • I understand that I am working with Patricia Golderer for professional wellness coaching at the agreed Fee.

  • You acknowledge that True You Health Solutions, LLC staff are not psychiatrists, or otherwise medically trained. They are not medically qualified to assess your physical or mental condition. If you are in any doubt, please seek expert medical advice before using my Services.

  • Professional coaching is not counseling, psychotherapy or psychoanalysis.

  • Professional coaching does not deal with the diagnosis or treatment of emotional problems.

  • I do not guarantee or warrant any specific result or benefit to you from the coaching.

  • Since professional coaching does not constitute medical consultation or treatment, health insurance will generally not apply.

  • The Fees may be considered deductible business expenses, please see your accountant or tax adviser if you would like advice on this.

Termination

• Either party may terminate the agreement between us, by giving the other party 7 days written notice, or a shorter notice period if both parties agree in writing including by email.

  • I may terminate the Terms at any time, in my sole discretion,

   (a) you act in an inappropriate manner, in my sole discretion, including but not limited

        i. if our relationship of trust and confidence breaks down;

        ii. that defames, harasses, threatens, menaces, offends or restricts any person;

        iii. that is or could reasonably be considered to be obscene, inappropriate,

    defamatory, disparaging, indecent, seditious, offensive, pornographic,

    threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous,

    in breach of confidence or in breach of privacy; or

        iv. that would bring me or the Services into disrepute.

    (b) for any other reason outside my control which has the effect of compromising our ability to work together; or

    (c) you owe amounts to me, that are unpaid following 7 days of the due date.

  • Either party may terminate the Terms if there has been a material breach of these

  • The accrued rights, obligations and remedies of the parties are not affected by the termination of these Terms.

Priority:

If these Terms differ from any other information that you have been provided with, including by email or phone, these Terms apply, unless we agree otherwise in writing.

 

Terms.

• The accrued rights, obligations and remedies of the parties are not affected by the termination of these Terms.

Priority: If these Terms differ from any other information that you have been provided with, including by email or phone, these Terms apply, unless we agree otherwise in writing.

 

 

***by checking that you have read and thoroughly looked over this document via Samcart purchase, you are acknowledging and legally binding yourself to this contract and will, therefore, be considered as your legal signature.***

CONTACT US

If there are any questions regarding this privacy policy, you may email coaching@trueyouhealthsolutions.com or via snail mail to:

True You Health Solutions

WeWork Northern Liberties

1010 N Hancock Street

Philadelphia, PA 19123